Terms and Conditions

You accept these terms and conditions when you order or ask commissions. I keep then short and easy to understand, so please read them.

My contact address: Cyaneink(at)gmail.com

Commissions and custom orders

Commissions or custom stickers are made to order and I can’t accept returns. If you are not happy with your order, please contact me and we can make it work. I contact you before making the stickers, so you can always see what you are getting. I open to changes and working with you, since custom order for me means that is tailored for you.

Commissions are payed in two step process. First 50% when we have come to agreement and I start working and last 50% before shipping product to you. If you cancel commission after first payment, this is not refundable, since I have already allocated and worked time on your commission. and turned down other work.

Products

My stock products, that are not custom, have 14 days right of return(EU-law). I will refund you when I receive item back in unopened, unused, re-sellable state. Buyer will pay the return postage. If there is problem with you order, please contact me and we probably find solution for it.

If you receive damaged product, please contact me with pictures. Depending on situation, I will send you new one or give partial refund.

Shipping

I ship with Finnish post, from Finland. I ship once a week, typically on weekends. Finland is a quite remote location and shipping takes sometimes longlong time. If it has been over month, and you haven’t received your package, contact me. I’m not responsible in cases where address has been wrong when ordering, then I will re-charge shipping cost if package gets returned to me. Of course, if I have written address wrong on package, I will fix that and resend it to you at no extra cost.

Please note that I live in EU and I add custom form CN22 with real value in all orders that go outside of EU. Depending receiving country’s policies, you are may need to pay custom fee, taxes or any other import fees. I’m not responsible of those.

My site calculates correct shipping cost for you in check out. You only need to give email, which is not saved anywhere at this point, and then you can switch to your country. I have three categories: Domestic Shipping in Finland, EU-Shipping and Rest of the world. I ship everywhere it is possible, but some countries might be unavailable due to force majure. Then I will refund your order, if I cannot ship it to you because post does not deliver there.

Privacy

I collect only necessary info when you make order or ask for custom or commission order. I will be using email to contact you. I keep those saved securely in Squarespace server. I will not use your info for other purposes than full filling order. I always ask your permission, if I can share commission or custom order image on social media. I handle your info with care.